Shipping policy

Thank you for choosing VILEM REISSKUP. We are passionate about bringing you high‑quality consumer electronics with reliable service and a personal touch. Happy shopping!

1. Order Processing Time

We know how exciting it is to get your hands on the latest tech gadgets, and we take every order seriously. All orders are carefully reviewed, packed, and prepared for dispatch within 1 to 3 business days (Monday through Friday, excluding public holidays) after your payment has been successfully confirmed. Orders placed over the weekend or on public holidays will begin processing on the next business day. Once your order is on its way, we will send you a confirmation email so you can stay updated every step of the way.

2. Shipping Rates and Delivery Estimates

Shipping costs are calculated automatically at checkout based on the total weight of your order and your shipping destination. We believe in keeping things transparent, so you will always see the exact shipping fee before you complete your purchase.For our standard shipping service, we estimate a delivery time of 15 business days from the date your order leaves our warehouse. While we partner with trusted carriers to ensure your package arrives as quickly as possible, please keep in mind that actual delivery times may vary due to factors like customs clearance, weather disruptions, or carrier operational schedules. We appreciate your understanding if your parcel takes a little longer than expected.

3. Shipment Confirmation and Order Tracking

We want you to feel confident and informed throughout the delivery process. As soon as your order has been dispatched, you will receive a shipment confirmation email containing a unique tracking number. This allows you to monitor your package's journey from our warehouse straight to your doorstep. Please allow up to 24 hours after receiving the confirmation email for the tracking details to become active on the carrier's tracking platform. If you have any trouble with your tracking information after that time, our support team is ready to assist.

4. Incorrect Address Disclaimer

To avoid any delivery hiccups, it is essential that you provide a complete and accurate shipping address when placing your order. Once your order has been processed and handed over to the carrier, we are unable to make any changes to the delivery address. If a package is returned to us due to an incorrect, incomplete, or undeliverable address, the customer will be responsible for all costs associated with reshipping the order. We strongly recommend double‑checking your address details carefully before finalizing your purchase.

5. Lost or Damaged Packages

Although we pack all items with great care to protect your electronics during transit, occasional issues can arise. If your order arrives with visible damage, or if your tracking information shows delivery confirmation but you have not actually received the package, please contact us within 7 days of the expected delivery date. We will promptly open a formal investigation with the shipping carrier on your behalf. Based on the outcome, we will work with you to find the best solution, which may include a replacement shipment or a full refund, in accordance with our store policies.

6. Apparel Care and Usage Notice

Some of our consumer electronics products may come with accessories or wearable components such as straps, wristbands, or carrying cases. To ensure the longevity and safe use of these items, we recommend following the care and maintenance instructions provided on the product packaging or user manual. Regularly inspect all accessories for signs of wear, loose parts, or damage, and discontinue use immediately if you notice any safety concerns. If you have questions about proper usage or maintenance, feel free to reach out to us—we are always happy to help.

7. International Shipping and Customs Notice

We currently ship primarily to addresses within New Zealand, as well as selected international destinations. If you are placing an order from outside New Zealand, please be aware that your shipment may be subject to customs duties, import taxes, and other handling fees imposed by your country's customs authorities. These additional charges are entirely the responsibility of the recipient and are not included in the shipping fees you pay at checkout. Since customs regulations and fees vary from country to country, we recommend checking with your local customs office for an estimate of any potential costs before you place your order.

8. Contact Information

If you have any questions, concerns, or special requests regarding shipping, returns, or our products, we are here to assist you. Please feel free to reach out through any of the following channels:

  • Trade Name: VILEM REISSKUP

  • Email: service@microquorax.shop

  • Phone: +64 27 929 5226

  • Physical Address: 76 Neville Street, Spreydon, Canterbury, Christchurch 8024, New Zealand

  • Our customer support team is available during regular business hours, and we aim to reply to all inquiries within one business day.